Mid-market CRM with strong customisation and on-premise deployment options. Focuses on providing a complete view of the customer journey across sales, marketing, and service.
Our take
SugarCRM targets mid-market companies that need more flexibility than HubSpot or Pipedrive but don't want Salesforce's complexity and cost. The platform is highly customisable with strong workflow automation and reporting. SugarPredict AI adds lead scoring and forecasting capabilities. The minimum requirement of 3 users and starting price of $49/user/month puts it firmly in the mid-market category. For growing companies with 10-200 sales reps who need a customisable platform without Salesforce-level complexity, SugarCRM fills an underserved niche.
Pricing
Sugar Sell Essentials
$49/mo- • Contact management
- • Account management
- • Opportunity management
- • Reporting
Sugar Sell Standard
$65/mo- • Geo-mapping
- • Quota management
- • Advanced forecasting
- • SugarBPM
Sugar Sell Advanced
$85/mo- • AI predictions
- • Geo-enrichment
- • Renewal console
- • Sell Premier support
Sugar Sell Premier
$135/mo- • Enhanced support SLAs
- • Guided selling
- • Revenue intelligence
- • Ideal customer profiles
Pricing verified 2026-03-11
Ratings
Overall score: 71/100 (composite of the above ratings)
Features
core
advanced
integrations
Compare SugarCRM with
Founded: 2004
HQ: Cupertino, CA
Company size: 501-1,000
Last updated: 2026-03-09