SugarCRM
Let the platform do the work
Zoho CRM
Work smarter, sell faster, grow better
SugarCRM vs Zoho CRM Comparison
Compare SugarCRM and Zoho CRM side-by-side — pricing, features, scores, and which one is right for you.
The bottom line
SugarCRM and Zoho CRM are both strong contenders in the crm space, but they serve different needs. Zoho CRM edges ahead with an overall score of 82/100 compared to SugarCRM's 71/100. Zoho CRM is easier to get started with (7/10 for ease of use vs 6/10). On pricing, Zoho CRM offers a free tier while SugarCRM requires a paid plan from $49/mo. Zoho CRM rates higher for value for money (9/10 vs 6/10), making it a better pick if budget is a concern.
At a glance
| SugarCRM | Zoho CRM | |
|---|---|---|
| Our score | 71/100 | 82/100 |
| Starting price | $49/mo | $14/mo |
| Free tier | No | Yes |
| Best for | Let the platform do the work | Work smarter, sell faster, grow better |
Pricing comparison
SugarCRM
No free tier
Sugar Sell Essentials$49/mo
Sugar Sell Standard$65/mo
Sugar Sell Advanced$85/mo
Sugar Sell Premier$135/mo
Pricing verified 2026-03-11
Zoho CRM
Free tier available
FreeFree
Standard$14/mo
Professional$23/mo
Enterprise$40/mo
Pricing verified 2026-03-08
Feature comparison
core
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Contact management | Yes | Yes |
| Deal pipeline | Yes | Yes |
| Email tracking | Yes | Yes |
| Meeting scheduler | Yes | Yes |
| Task management | Yes | Yes |
advanced
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Marketing automation | Sugar Market (separate) | Professional+ |
| Custom reporting | Yes | Yes |
| Lead scoring | Advanced+ | Yes |
| Sequences | No | Professional+ |
integrations
| Feature | SugarCRM | Zoho CRM |
|---|---|---|
| Gmail | Yes | Yes |
| Outlook | Yes | Yes |
| Slack | Yes | Yes |
| Salesforce | No | Yes |
Ratings breakdown
SugarCRM
Ease of use6/10
Value for money6/10
Features8/10
Support7/10
Zoho CRM
Ease of use7/10
Value for money9/10
Features8/10
Support7/10
Choose SugarCRM if...
- You're ready to invest from $49/mo
- You value powerful features over simplicity
- You need enterprise-grade capabilities
Choose Zoho CRM if...
- You want a free tier to get started
- You value powerful features over simplicity
- Getting strong value for money is a priority
