New Relic

All-in-one observability with generous free tier

New Relic vs Onfido: Full Comparison (2026)

Pricing, features, scores, and a clear verdict on which one is right for you.

The bottom line

New Relic positions itself as "all-in-one observability with generous free tier" while Onfido goes after "real identity at global scale" — so the right pick depends on which problem you're actually solving. They take different commercial approaches — New Relic uses a usage-based-based model and Onfido a enterprise-based model, which affects how costs scale as your team grows. New Relic lets you start for free, which means you can validate the fit before committing budget. Onfido requires a paid commitment upfront, so make sure it matches your workflow before signing.

At a glance

	New Relic	Onfido
Our score	80/100	79/100
Starting price	Free	Free
Free tier	Yes	No
Best for	All-in-one observability with generous free tier	Real identity at global scale

Pricing comparison

New Relic

Free tier available

FreeFree

Standard$99/mo

Pro/Enterprise$null/mo

Pricing verified 2026-04-16

Onfido

No free tier

Growth$null/mo

Enterprise$null/mo

Pricing verified 2026-04-16

Calculate your cost

How many developers?10

1500

New RelicUnknown

Contact sales

OnfidoUnknown

Contact sales

Try New Relic free →Visit Onfido →

Feature comparison

core

Feature	New Relic	Onfido
Infrastructure monitoring	Yes	No
APM/tracing	Yes	No
Log management	Yes	No
Synthetic monitoring	Yes	No
Dashboards	Yes	No
ID document verification	No	Yes
Biometric verification	No	Yes
Liveness detection	No	Yes
160+ countries	No	Yes
KYC workflows	No	Yes

advanced

Feature	New Relic	Onfido
Browser monitoring	Yes	No
Mobile monitoring	Yes	No
Errors inbox	Yes	No
CodeStream	Yes	No
Vulnerability management	Yes	No
Atlas AI	No	Yes
AML screening	No	Yes
Fraud signals	No	Yes
Studio (no-code)	No	Yes
Real Identity Platform	No	Yes

integrations

Feature	New Relic	Onfido
AWS	Yes	No
GCP	Yes	No
Azure	Yes	No
Kubernetes	Yes	No
OpenTelemetry	Yes	No
PagerDuty	Yes	No
Salesforce	No	Yes
Zendesk	No	Yes
Plaid	No	Yes
Stripe Identity	No	Yes
REST API	No	Yes

Ratings breakdown

New Relic

Ease of use

8/10

Value for money

8/10

Features

9/10

Support

7/10

Onfido

Ease of use

7/10

Value for money

6/10

Features

9/10

Support

8/10

What the data tells us

Key capabilities you'd miss

Choosing New Relic means going without ID document verification, Biometric verification, Liveness detection (which Onfido offers). Choosing Onfido means losing Infrastructure monitoring, APM/tracing, Log management. These are the features that typically drive the final decision — check whether your workflow depends on any of them before committing.

What company size tells you

Onfido (501-1000 employees) has the engineering bench to ship features across many fronts but may iterate slower on individual requests. New Relic (1,000+ employees) typically ships faster on its core product but may lag on peripheral features. Consider which matters more for your roadmap.

Choose New Relic if...

You want a free tier to get started
You value an intuitive, easy-to-use interface
Getting strong value for money is a priority

Try New Relic free →

Choose Onfido if...

You're ready to invest from $null/mo
You value powerful features over simplicity
You need enterprise-grade capabilities

Visit Onfido →

Frequently asked questions

Is New Relic or Onfido better?

New Relic scores 80/100 compared to Onfido's 79/100 on VendorVS. However, the best choice depends on your needs — New Relic excels at ease of use (8/10) while Onfido scores 7/10.

How much does New Relic cost compared to Onfido?

New Relic starts at free (free tier available). Onfido starts at free. New Relic is the more affordable option.

Does New Relic or Onfido have a free plan?

New Relic offers a free tier. Onfido does not — its cheapest plan starts at $null/mo.

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