Dialpad vs RingCentral: Full Comparison (2026)
Pricing, features, scores, and a clear verdict on which one is right for you.
The bottom line
Dialpad positions itself as "ai-powered business phone and communications" while RingCentral goes after "complete business communications platform" — so the right pick depends on which problem you're actually solving. RingCentral (founded 1999) has had more time to build out its ecosystem and integrations, while Dialpad (2011) tends to move faster on modern UX and newer workflows.
At a glance
| Dialpad | RingCentral | |
|---|---|---|
| Our score | 83/100 | 78/100 |
| Starting price | $15/mo | $20/mo |
| Free tier | No | No |
| Best for | AI-powered business phone and communications | Complete business communications platform |
Pricing comparison
Calculate your cost
Feature comparison
core
| Feature | Dialpad | RingCentral |
|---|---|---|
| VoIP calling | Yes | Yes |
| Video meetings | Yes | Yes |
| Team messaging | Yes | Yes |
| SMS | Yes | Yes |
| Call recording | Pro+ | Advanced+ |
advanced
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI transcription | Yes | Advanced+ |
| Real-time coaching | Yes | No |
| Sentiment analysis | Yes | No |
| CRM integration | Pro+ | Yes |
| IVR / Auto-attendant | No | Yes |
| Call analytics | No | Advanced+ |
integrations
| Feature | Dialpad | RingCentral |
|---|---|---|
| Salesforce | Yes | Yes |
| HubSpot | Yes | Yes |
| Zendesk | Yes | Yes |
| Google Workspace | Yes | Yes |
| Slack | Yes | No |
| Microsoft Teams | No | Yes |
Ratings breakdown
What the data tells us
Key capabilities you'd miss
Choosing Dialpad means going without IVR / Auto-attendant, Call analytics, Microsoft Teams (which RingCentral offers). Choosing RingCentral means losing Real-time coaching, Sentiment analysis, Slack. These are the features that typically drive the final decision — check whether your workflow depends on any of them before committing.
What company size tells you
RingCentral (5,000+ employees) has the engineering bench to ship features across many fronts but may iterate slower on individual requests. Dialpad (1,000+ employees) typically ships faster on its core product but may lag on peripheral features. Consider which matters more for your roadmap.
Choose Dialpad if...
- You're ready to invest from $15/mo
- You value an intuitive, easy-to-use interface
- Getting strong value for money is a priority
Choose RingCentral if...
- You're ready to invest from $20/mo
- You value powerful features over simplicity
- You need enterprise-grade capabilities
Frequently asked questions
Is Dialpad or RingCentral better?
Dialpad scores 83/100 compared to RingCentral's 78/100 on VendorVS. However, the best choice depends on your needs — Dialpad excels at ease of use (8/10) while RingCentral scores 7/10.
How much does Dialpad cost compared to RingCentral?
Dialpad starts at $15/mo. RingCentral starts at $20/mo. Dialpad is the more affordable option.
Does Dialpad or RingCentral have a free plan?
Neither Dialpad nor RingCentral offers a free tier. Dialpad starts at $15/mo and RingCentral at $20/mo.
Related comparisons
See how Dialpad and RingCentral compare to other business phone systems tools.
